About The Client
A privately owned, family operated haulage business with almost 40 years of experience in the industry were unhappy with the service that they were receiving from a high street bank. The company have a varied fleet of over 30 vehicles, ranging from 3.5 tonne curtain sided vans to a 44-tonne articulated lorry.
Objectives
Unfortunately, the client was really unhappy with the current level of service they were receiving from a high street bank and wanted to arrange a Confidential Invoice Discounting facility.
It was important to the client to find a partner who understood their business and who was flexible enough to adjust requirements when needed. They were also hoping to have their needs met when their sales increased.
How We Helped
In the client’s words: ‘I welcomed their zero-pressure approach. They seem genuinely interested in helping our business as a whole.
Migrating our discounting facility from the high street bank was extremely easy. The current system is also very easy to use. Plus, we have direct access to a Relationship Manager whose job it is to ensure we’re happy!’
‘I’ve never had to deal with an automated service and when our Relationship Manager isn’t available, which is very rare, I’m always in touch with someone who knows our business and knows our facility.’
‘It’s great to know that I can just pick up a phone and speak to someone in an instant.’
